Seasonal residential service
Request seasonal snow removal for your residential driveway and front walkway. TrueSet reviews every property before confirming route availability, seasonal pricing and payment.
Request service
This is a service request—not an automatic booking. The TrueSet team will review the address, driveway, walkway and route capacity, then provide a written seasonal quote. Payment is arranged only after the quote is approved.
Seasonal service terms
These website terms summarize how the seasonal residential program works. The property-specific written quote and service agreement provided after approval will confirm the final price, approved service areas and any additional property conditions.
The standard season runs from November 1 through April 1. Service is triggered when accumulated snowfall at the service area reaches approximately 5 cm (2 inches). Snowfall below the trigger is not included unless separately agreed in writing.
The approved residential driveway and front walkway are included. Steps, porches, decks, rear or side walkways, patios, roofs, fire hydrants, curbside mailboxes and other areas are excluded unless they appear in the written quote.
TrueSet follows a planned route. Exact arrival times are not guaranteed. Timing may change because of storm duration, snowfall rate, drifting, road conditions, municipal restrictions, equipment issues or safety concerns. During long or severe storms, an initial pass and later cleanup may be used at TrueSet’s discretion.
Municipal plows may leave snow at the end of a driveway after TrueSet has serviced the property. A return visit is not automatically included unless the written agreement says otherwise. Repeat clearing caused by drifting, blowing snow or subsequent accumulation may be scheduled based on route conditions.
Driveways and walkways must be reasonably accessible. Vehicles, bins, cords, toys, decorations and other obstacles must be removed. Areas blocked at the time of service may be left uncleared, and a return visit is not guaranteed. The customer must identify gates, curbs, drains, speed bumps and other concealed features before service begins.
Mechanical snow removal may leave a thin layer of packed snow, particularly on uneven gravel, interlock or damaged surfaces. The customer must disclose loose stones, deteriorated pavement, raised edges and fragile surfaces. TrueSet is not responsible for pre-existing damage or damage caused by concealed or unmarked hazards.
Salting, sanding, ice control and removal of hard-packed snow or ice are not included in the standard seasonal service unless specifically added to the written quote. Snow removal reduces accumulation but cannot guarantee bare pavement or eliminate slip-and-fall risk.
The customer remains responsible for monitoring the property, warning occupants and visitors of winter conditions, and taking reasonable steps to address slippery or unsafe areas between visits. Service does not transfer full responsibility for property safety to TrueSet.
Submitting this form is only a request. Service begins only after TrueSet approves the property and route, issues a written quote or agreement, and receives the required acceptance and payment. Pricing is property-specific. Payment instructions and due dates will appear in the approved agreement or invoice.
Cancellation, refunds and any early-termination charges will be set out in the property-specific agreement. TrueSet may suspend or end service for unsafe conditions, inaccessible areas, abusive conduct, non-payment or material changes to the property or agreed scope.
TrueSet is not responsible for delay or inability to perform caused by unsafe travel, road closures, emergency orders, extreme weather, equipment failure despite reasonable maintenance, labour disruption or other circumstances beyond reasonable control. Service will resume when reasonably safe and practical.
Property-specific conditions must be confirmed in writing. If these website terms conflict with a signed service agreement or accepted written quote, the signed agreement or accepted quote governs. Website information may be updated before a new seasonal agreement is accepted.
These website terms provide a general overview. Each approved property will receive a written quote or service agreement confirming the final scope, pricing and property-specific conditions.